Kähler Feriendomizile GmbH, Westerstr. 32, 25761 Büsum, hereinafter referred to as "KVB", is the intermediary of the rental contract between the tenant and the owner as the landlord of the property.
1. registration
The vacation request - registration does not require any particular form.
1a. Booking confirmation
With your travel registration you offer us the binding conclusion of the accommodation contract. The contract is concluded as soon as the apartment has been confirmed by means of a booking confirmation.
2. provision of the apartment and obligations of the guest
Reserved apartments are available to you from 4 p.m. on the day of arrival. Claims for damages cannot be asserted if the apartment is exceptionally not made available at 4.00 pm. Departure by 10.00 a.m. at the latest, the car parking space must also be made available and the apartment keys handed in as stated in the contract. The property is to be left swept clean on departure with washed, clean dishes and garbage disposed of. The dishwashers must be left clean and emptied. For billing purposes, the day of arrival and departure are combined into one vacation day (the day of departure). KVB is entitled to charge additional costs for late departure.
3. travel cancellation insurance
We recommend that you take out travel cancellation insurance.
4. deposit/residual payment
Upon conclusion of the contract = booking confirmation, a deposit of 20% of the travel price must be paid to us within 14 days. This will be deducted from the total price. We request that the balance of the invoice amount be credited to our specified account 14 days before departure. The KVB is only bound by the booking confirmation if the payments have been received in the specified amount in the business account before arrival. Without full payment there is no entitlement to occupation of the property and the contractual services. In the case of short-term reservations, less than 14 days or last minute, the total price is to be paid before arrival without prior deposit or, by prior arrangement, in cash on site before moving into the apartment.
5. withdrawal from the contract/written form (cancellation)
The conclusion of the accommodation contract obliges both contracting parties to fulfill the contract. A unilateral, cost-free withdrawal on the part of the guest from a binding booking is excluded. Cancellations must be made in writing. According to § 537 BGB, the tenant is not exempt from paying the rent if he is prevented from exercising his right of use for a reason relating to his person. However, the landlord must take into account the value of the expenses saved as well as the benefits obtained from any other use of the property. If the guest withdraws from the contract, he is obliged to pay the agreed or customary price, irrespective of the time and reason for the withdrawal. However, the agent must allow expenses saved to be offset against the claim for fulfillment. Usually, the value of the expenses saved when renting a vacation apartment or vacation home is recognized as reasonable at a flat rate of 10% of the accommodation price. In the event of cancellation, the KVB shall charge an additional processing fee of € 70.00 net. Cancellation must be addressed to KVB and must be made in writing. The same applies to travel interruptions; we charge a flat rate of € 10.00 for contract amendments
5a. Transfer of contract
Up until the start of the trip, the traveler may request that a third party assumes the rights and obligations arising from the travel contract in his/her place. KVB may object to the entry of the third party if the third party does not meet the special travel requirements or if statutory regulations or official orders prevent his participation. If a third party enters into the contract, he and the traveler are jointly and severally liable to KVB for the travel price and the additional costs incurred by the entry of the third party.
6. unused services
If you do not make use of the contractual services due to late arrival or early departure or for other compelling reasons, you are not entitled to a refund. A partial refund can only be made in the event of rebooking.
7. liability and obligations
The contractual property may only be occupied by the number of persons stated in the contract. Deviations from the contract require prior written agreement with the KVB. An expense fee will be charged. The maximum number of persons stated also includes children. In the event of over-occupancy, we are entitled to charge an additional reasonable fee for the period of over-occupancy. You also undertake to treat the property with care for your fellow travelers. You are fully liable for any damage caused to the rental property or its other facilities. Parents are liable for their children. Recommendation: Take out liability insurance. The KVB is not liable for loss or damage caused by items brought in by you, including cars. Bringing your own property into the rented property, including parking your car in the parking lot and the parking space, is at your own risk! You are requested to report any complaints to the KVB or to named persons immediately upon arrival. When moving out, you must leave the property with all accessories in a tidy condition. If the apartments are not left in an orderly condition, we are entitled to charge the additional costs incurred. You further undertake to do everything reasonable in the event of any service disruptions to help remedy the disruption and to keep any damage to a minimum. Claims and complaints due to travel services not received in accordance with the contract must be reported to the KVB in writing without delay during the stay. Pets may only be brought along by prior written agreement with KVB. This must be indicated in the reservation. The guest or contractual partner bringing in the pet shall be jointly and severally liable for any damage caused by the pet.
8. warranty, exclusion of time limit
In accordance with the statutory obligation, you are obliged to notify our local representative (rental office or sales representative) immediately of any defects that occur and to demand remedy. If the local representative is not available or if no remedy is provided, you are obliged to report the defect immediately to KVB at the above address or telephone and fax numbers. Claims on your part shall not be forfeited only if you fail to give notice of defects through no fault of your own. In the event of a significant defect for which we are contractually responsible, you are entitled to set us a deadline for rectification. You are obliged to assert claims arising from the contractual relationship within one month of the contractually agreed end of occupancy to the rental office or at the above address.
9. withdrawal of KVB
We can terminate the contract after the start of occupancy if there is a breach of contract - despite a warning - which can also be given verbally, so that the immediate termination of the contract is justified, resulting in the immediate departure from the app. or property. This applies in particular in the case of willful or grossly negligent damage to the property and inventory and in the case of unregistered persons or pets. If we terminate the contract, we retain the right to the total price, but we must deduct the value of the expenses saved as well as the benefits we obtain from any other occupancy of the property, including any amounts credited to us by the owners.
10. miscellaneous, statute of limitations
Your claims against us, irrespective of the legal grounds, but with the exception of claims in tort, shall become statute-barred after 24 months. These must be asserted within one month of the contractually agreed end of the trip. This also applies in particular to claims arising from the breach of pre- and post-contractual obligations and ancillary obligations arising from the contract. An assignment of all claims on your part in connection with the contract is excluded. Should any of the above provisions be or become invalid, the remaining provisions shall remain valid and the validity of the contract shall remain unaffected.
11. spa tax
Spa tax amounts are not included in the travel price. A visitor's tax is payable for the stay in accordance with the statutes of the municipality of Büsum. The amounts of the spa tax can also be changed after the conclusion of the contract, should a new statute on the spa tax be adopted by the municipality of Büsum in the meantime.
12. booking/contract subject to payment
The minimum rental period is 7 nights. Bookings of less than one week on request for an additional charge.
13. WLAN
Tenants can use WLAN free of charge in the properties (where indicated). This is a voluntary additional service, i.e. not a guaranteed feature of the vacation property in terms of travel law. Accordingly, a reduction in rent cannot be claimed if the system or parts thereof or even a router fails. The actual availability and reliability of Internet access cannot be guaranteed by the KVB and/or the owners.
14. data protection
Your data will be treated confidentially.
15. place of jurisdiction
Meldorf Local Court. For merchants, legal entities under public or private law or persons who do not have a general place of jurisdiction in Germany, the exclusive place of jurisdiction for legal action by the agent shall be the registered office of the agent.
16. miscellaneous
The above GTC apply upon conclusion of the contract. We charge a service fee of € 15.00 per contract. The statutory VAT applies.
Status: 09.2024